FAQs

1. How long does it take for the Acne Light Therapy Device to show results?

The Acne Light Therapy Device is designed to provide visible results within 2 to 4 weeks of regular use. Consistency is key to achieving optimal results.

2. Can the Electric Callus Pedicure Foot Grinder be used on wet feet?

Yes, the Electric Callus Pedicure Foot Grinder is waterproof and can be safely used on wet feet. However, we recommend drying your feet thoroughly before using the device for best results.

3. Are the beauty and skincare products at Aceso suitable for all skin types?

Yes, our beauty and skincare products are formulated to be suitable for all skin types. However, we recommend doing a patch test before using any new product to ensure compatibility with your skin.

4. How often should I use the Acne Light Therapy Device?

We recommend using the Acne Light Therapy Device for 10 minutes per session, once or twice a day. It is important to follow the instructions provided with the device for optimal results.

5. What is the return policy for Aceso?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our Refund Policy for more information on how to initiate a return.

6. Can I return beauty products or personalized items?

Unfortunately, we do not accept returns for personal care goods, such as beauty products, or custom products, such as personalized items. Please contact us if you have any concerns or questions about your specific item.

7. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. What should I do if I receive a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

9. Can I exchange an item for a different one?

Currently, we do not offer direct exchanges. The fastest way to get the item you want is to return the original item and make a separate purchase for the new item.

10. Can I return sale items or gift cards?

Unfortunately, we do not accept returns for sale items or gift cards. All sale items and gift cards are final sale and cannot be refunded or exchanged.